FAQ

Bob’s Multiplicity Of Disambiguation and Edification Page

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“Enlightenment Comes From The Clicking Of Questions”, says Bob.


How do I place my order?

It’s easy! Just register your details with us and you can start shopping straight away.

Click on our “shop” page and browse the items for sale.

Our simple to use shopping cart makes it an easy and enjoyable process.

The Web Site Is Not Working Properly !

Please note that some users have reported that earlier versions of “Internet Explorer” do not work well on this web site. Purple Bob, strongly recommends that you use “Firefox” and not “Internet Explorer”, “Firefox” Is an exceptional, secure and fast web browser, and can be downloaded free of charge, from: MOZILLA.ORG FIREFOX WEB BROWSER
If you must use “Internet Explorer” Please ensure that you are using the very latest version.

What payment methods do you take?

We accept Paypal payments via our checkout.

You do not need a Paypal account to make payments, and you do not have to sign up to a Paypal account. You can use any credit or debit card and your payment is safe and secure.

Simply click on the link at the bottom of the checkout page in your shopping cart and you’ll be taken to the secure Paypal website to make your payment.

Why do you use paypal ?

We use Paypal as a payment gateway. The big advantage is that it is a secure system which protects both parties in a transaction.

We never ever see or handle your credit card or debit card details. We are only told when a cleared payment has been made to us.

This is much more secure than using websites who take direct credit card payments. On those sites, your data could be sent anywhere, and you have no control over it.

By using Paypal we eliminate the possibility that your data could in any way be compromised by our web site.

Do you deliver to my country?

We deliver to:

Australia
Austria
Bahamas
Bahrain
Belgium
Bermuda
Canada
Cyprus
Denmark
Falkland Islands
Finland
France
Germany
Gibraltar
Greece
Greenland
Iceland
Ireland
Israel
Italy
Japan
Kuwait
Liechtenstein
Luxembourg
Malta
Monaco
Netherlands
Netherlands Antilles
New Zealand
Norway
Pitcairn
Portugal
San Marino
Saudi Arabia
South Africa
Spain
Svalbard and Jan Mayen
Sweden
Switzerland
United Arab Emirates
United Kingdom
United States of America
United States Minor Outlying Islands
Vatican City

Entering an order into our system when not in a valid country will result in our system rejecting your order.

If your country is not shown on this list, please contact us as we may be able to arrange special shipping.

How is my order sent?

UK

You will be given an option in the “checkout” between Royal Mail and fixed price courier.

If your parcel is under 1Kg and going to an address in the UK we normally recommend using the Royal Mail.

Larger, heavier parcels tend to be much cheaper by courier and still have insurance and tracking.

International

If your parcel is going to an address outside of the UK, we will despatch using the Royal Mail’s International Signed For service.

What will the delivery charge be?

Once you have finished shopping, click on the “checkout” button.

Our system will calculate the delivery charge based on the weight, size and delivery location of your goods.

If you would like a postage quote before ordering, simply use our easy to use “Contact us” page and we’ll be happy to quote shipping for you.

Where can my order be sent to?

If you are already a Paypal account holder, to qualify for the buyer protection policy, your goods can only be shipped to your registered Paypal address.

If you do not have a Paypal account then we will despatch your goods to the billing or shipping address you give on our order form.

How soon is my order despatched?

Currently 98% of orders placed before 1300hrs (GMT) Mon – Fri and sent by Royal Mail are despatched same working day. But please allow up to 48 hours.

If your order is being despatched by courier, they will usually collect next working day and deliver between 3-5 working days thereafter.

What happens if I’m out when you try to deliver?

The Royal Mail or our chosen courier will put a note through your door explaining that they tried to deliver but were unable to.

You can then ring your local sorting office and either arrange for them to attempt delivery again or (in the case of Royal Mail) have your parcel dropped at your local post office for you to collect.

Where is my order?

All our items are despatched via a recorded method, so it’s easy for everyone to trace the progress of their orders.

Simply use the tracking number in the Royal Mail or courier website to see how far your order has progressed.

The Royal Mail recommend that you give them at least a week. However, if this time has elapsed simply contact us here at Purple Bob’s Hobbies and we’ll do everything in our power to make sure you receive your order as soon as possible.

Returns, replacement and refunds – how to?

Under the terms of the Distance Selling Regulations you are entitled to return goods you do not want. Provided that we are notified of your intention to return them, at your cost, within 7 days of the date on which you received them.

What items can’t I return under the Distance Selling Regulations?

We cannot accept returns for:-
Gift vouchers
DVDs without shrink-wrap or which have been unsealed
Tools that have been removed from manufacturers packaging
“Purple Bob’s Hobbies” kits that have been opened
Any other item returned which is not in a re-saleable condition and exactly as supplied.

Returns for faulty goods

In the event that one of our products is faulty and you wish to return it to us, please follow the procedure outlined below.

1) Use the “Contact us” form to request a returns reference number.
2) We will ask you to put this reference number on a piece of paper and put it in with the goods you are returning.
3) Post the faulty item(s) back to us at the address on the “contact us” page

What happens next?

1) Once we receive the returned item(s) Any defects will be examined by our quality control
2) We will then contact you to arrange a refund or replacement for any goods which are faulty
3) For faulty goods we will also refund your return postage

If the returns reference number isn’t requested or included in the parcel there may be a considerable delay in your refund being processed. As it will take us much longer to identify the person and order the goods belong to.

What are my consumer rights?

Please click on the following link for details of The Consumer Protection (Distance Selling) Regulations 2000

http://www.legislation.gov.uk/uksi/2000/2334/contents/made

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